Replacement PolicyOnce you have purchased the product, it can’t be returned. However, you can get it replaced if your reason falls under the ones mentioned in our REPLACEMENT CONDITIONS.
There are certain situations where replacements are granted: (if applicable)
- 1. You have received a damaged product.
- 2. We make sure that this situation doesn’t occur but if there is any manufacturing defect.
- 3. You have received an incomplete product.
- 4. You have received an incorrect product.
However replacements are not possible if :
- * Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- * Any item that whose replacement request you have placed more than 30 days after delivery
Read our Replacement & Return Policy for more details
HAUTE ARTE offers free shipping on all orders. Your products usually reach you within 15-20 days of ordering. For more details read our Shipping Policy.
Tree to be Planted
Hautearte.com has a simple shipping policy for all orders placed on our website, with no exceptions.
We offer FREE Shipping on all orders.
Once you have place an order, it takes about 5-7 business days for us to ship. In rare cases, we may take a little longer to ship your order. In case of any delay we will keep you informed.
We ship Monday to Saturday, excluding public holidays. Transit time to locations depends on courier loads, local conditions and a variety of other factors, although we estimate a 10-25 day transit time in most cases.
SHIPPING MULTIPLE ORDERS
While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability. Each order may be shipped only to a single destination address specified at the time of payment for that order. If you wish to ship products to different addresses, you will have to place multiple orders.
Invoice will be emailed to the email address provided at the time of placing the order.
CUSTOMIZING DELIVERY TERMS
We try our best to accommodate special requests (such as expedited delivery, delivery at certain times of the day, deferred delivery), but we cannot guarantee that these requests will be fulfilled by our courier partners. If you aren't sure, we encourage you to call us before placing your order.