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REPLACEMENT & REFUND POLICY

We have a 30-day replacement policy, which means you have 30 days after receiving your item to request a replacement. To be eligible for a replacement, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a replacement, you can contact us at sales@hautearte.com. If your replacement is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a replacement will not be accepted. You can always contact us for any replacement question at sales@hautearte.com.

DAMAGES & ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items.


EXCHANGES/ REPLACEMENTS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a replacement.

To be eligible for a replacement, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being replaced. To complete your replacement, we require a receipt or proof of purchase.

REPLACEMENT CONDITIONS
There are certain situations where replacements are granted: (if applicable)
  • You have received a damaged product. 
  • We make sure that this situation doesn’t occur but if there is any manufacturing defect.
  • You have received an incomplete product.
  • You have received an incorrect product.

However replacements are not possible if :

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that whose replacement request you have placed more than 30 days after delivery

REPLACEMENT PROCESS
To replace an item, please email customer service at sales@hautearte.com to obtain a Replacement Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Item along with its packing, and mail your replacement to the following address:

HAUTE ARTE LLC.
Attn: Replacement
RMA #
852 Imperial Lake Road, West Palm Beach, Florida 33413  
United States  

Replacement shipping charges will be paid or reimbursed by us. 

REFUNDS
We will notify you once we’ve received and inspected your return. After receiving your return and inspecting the condition of your item, we will process your exchange/replacement. Please allow at least seven (7) days from the receipt of your item to process your replacement or exchange. We will notify you by email when your request has been processed. However, we do not offer a refund unless the product you have ordered is discontinued or out of stock.

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